Discount Tire

I had such a great experience there tonight. Alexis was the real MVP! I went in around 5:50pm to drop off my car for an appointment I made for the morning. When I mentioned to Alexis that I had to be into work before they opened in the morning, she offered to get four new tires put on the same night. I had my car back within an hour. What stellar customer service! Thank you!

I don't typically write reviews but I felt compelled to after the amazing service I received at Discount Tire AV. Had a 9:15am appointment, pulled into my designated spot and was greeted immediately by Ronald. I sat in the lobby and did some work and was informed that my wipers were really bad and they were giving me a replacement pair for free... what?!? Was in and out in under 45 minutes. Amazing service, respectful and friendly staff... I will definitely be back!

Super slick experience. I was able to choose from a variety of tires and quickly set up an appointment for a couple days later. We were in and out in about 45 minutes. They even gave us a new rear windshield wiper :). They were incredibly kind and courteous. They also had a notification system that kept us updated as well, which was nice. We're Costco members and having been through that process with the other car, that whole process was a bit more time consuming and tedious -- primarily having to schedule an appointment 2 weeks out. I'll definitely be look back to these folks in 60k miles ;)

Not a fan so far. Took my truck there to get two new tires and two have the back tires rotated up to the front. I had no low higher pressure light on my truck, and after the service was completed, I had low tire pressure. The gentleman said that it would go away after 15 minutes, well the day after I had to take my truck there again because the sensor never came off and come to find out they had 30 tire pressure in the front of my truck and 35 in the back on the new tires. They filled them up where they were supposed to be at, and the gentleman again said in about 15 minutes it will come off. I drove about 80 miles to my work site and the back because the tire pressure never went off. Come to find out I have my tire pressure sensor out in every single tire. Makes no sense, and the gentleman that told me that also said that’s weird. So now I get to spend another $240 plus labor plus tax to try and see what happened there in the process of getting two new tires and getting in the back two tires rotated to the front. I’m not a fan right now and they should have more answers

Would rate a 5, but my experience was not as wonderful as I thought it would be. Staff is very friendly, however phone calls are hardly existent here because they are so busy. In the hour and 10 minutes I spent in the building, I observed one phone call get picked up out of the many times the phone rang. I was also the first to walk in during my visit - the doors opened at 8 am, I was checked in, and one of the employees made a mistake and marked my vehicle out of check in, which resulted in a longer wait time than I was quoted. Failure to communicate with me appropriately and the live link showed time of completion even though my vehicle had not been serviced prior to it showing completed. I was given multiple apologies but that does not make up for the extra time I spent there waiting. Service completed within 20 minutes, but again, I waited an extra 30-35 minutes in addition to what I was originally quoted.